Terms of service
1. Introduction
Welcome to Chateau Collagen (“we”, “us”, or “our”). These Terms of Service govern your use of our website, chateaucollagen.co.za (the “Website”), and all associated online shopping services. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
2. Company Information
Business Name: Chateau Collagen
Address: Woodmead, Sandton, Gauteng, 1685, South Africa
Email: wellness@chateaucollagen.co.za
Phone: +27 65 527 8428
3. Our Products & Services
Chateau Collagen offers premium collagen supplements and wellness products designed to support skin, hair, nail, and joint health. We sell both physical goods and may offer digital or subscription-based content in future.
All products displayed on the Website are subject to availability and may be withdrawn or substituted at our discretion.
4. Eligibility & User Responsibilities
By using this Website, you confirm that you are at least 18 years old or have parental consent. You agree to provide accurate and current information when placing orders or creating an account. You are responsible for maintaining the confidentiality of your account information.
5. Online Shopping Terms
5.1 Orders
All orders placed through our Website are subject to acceptance and availability. We reserve the right to cancel any order in the event of stock unavailability, pricing errors, or suspicion of fraud.
5.2 Pricing
All prices are in South African Rand (ZAR) and include VAT, unless otherwise stated. Prices may change without prior notice. The price displayed at the time of purchase is the final price you will pay.
5.3 Payment
We currently accept Credit and Debit Card payments through secure gateways. Payment must be received in full before your order is processed or dispatched.
5.4 Delivery
We currently deliver within South Africa only. Standard delivery times are estimated at 3–7 working days, depending on location. Delays due to courier services, holidays, or unforeseen circumstances are beyond our control.
5.5 Returns & Refunds
We want you to love your purchase. If you are not completely satisfied, you may return your product within 30 days of purchase, provided it is sealed, unused, and in its original packaging.
- To request a return, please contact us at wellness@chateaucollagen.co.za.
- We may request proof of purchase and photos of the product.
- Once inspected, we will determine whether a full refund is approved.
- Refunds will be processed to your original payment method within 7–14 business days once approved.
5.6 Defective or Damaged Goods
If you receive a defective or damaged product, please notify us within 48 hours of delivery. We will arrange for replacement or refund as appropriate under the Consumer Protection Act (CPA).
6. Website Use
You may use the Website only for lawful purposes and in accordance with these Terms. You may not use it to harm, harass, or infringe on others’ rights, or to interfere with the security or functionality of the site.
7. Intellectual Property
All trademarks, designs, logos, text, graphics, images, product names, and layout on this Website are owned by or licensed to Chateau Collagen. You may not copy, distribute, reproduce, or use any content without written permission.
8. Privacy Policy
Your personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA). We do not share your details with third parties except as required to fulfill your orders (e.g. couriers, payment processors). For full details, please refer to our Privacy Policy.
9. Disclaimer of Warranties
All information on this Website is provided “as is” for general wellness purposes only. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Consult your healthcare provider before using any supplement, especially if pregnant, nursing, or under medical supervision.
10. Limitation of Liability
To the fullest extent permitted by South African law, Chateau Collagen shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use this Website or our products. Our total liability shall not exceed the purchase price of the product in question.
11. Changes to Terms
We may update these Terms from time to time without prior notice. The latest version will always be available on our Website. Continued use of the Website after changes constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
13. Contact Us
If you have any questions about these Terms or our online shopping policies, please contact us at:
Chateau Collagen
Woodmead, Sandton, Gauteng, 1685
wellness@chateaucollagen.co.za
+27 65 527 8428
© Chateau Collagen. All rights reserved.